Refund & Cancellation Policy

1. Evaluation Before Purchase (Free Trial)

We encourage all customers to take advantage of our 15-Day Free Trial before purchasing a paid subscription license. The free trial provides full feature access so you can test download speeds, playlist parsing, and software compatibility on your Windows PC.

2. 7-Day Money-Back Guarantee Eligibility

If you purchase a paid license and experience technical issues that our support team cannot resolve, you are eligible for a full refund within 7 days of purchase under the following conditions:

Duplicate or incorrect payment transfers (e.g. duplicate EasyPaisa / NayaPay transfers). Inability to activate software due to verified technical server error that cannot be resolved by support within 48 hours. Refund request submitted within 7 calendar days from the date of payment receipt submission.

3. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

Refund requests made after 7 days from the purchase date. Issues caused by third-party internet service provider (ISP) throttling or user firewall restrictions. Violation of software terms of service resulting in account suspension.

4. How to Request a Refund

To request a refund, submit a support ticket from the Contact Us Desk or email mirajroonjha@gmail.com with your account email and 11-digit Transaction ID (TID). Approved refunds are processed back to your original payment account within 3 to 5 business days.